På Dvaping, we are committed to ensuring your satisfaction with every purchase. As Europe’s leading wholesale distributor of disposable vapes, we strive to provide high-quality products and exceptional service. This Refund Policy outlines the conditions and process for returns and refunds to make your experience smooth and transparent.
1. Eligibility for Returns
We accept returns under the following conditions:
- Defective or Damaged Products: Items that are damaged during shipping or contain manufacturing defects.
- Incorrect Orders: If you receive the wrong products or quantities due to an error on our end.
Time Frame:
- Requests for returns must be initiated within 7 dagar efter leverans.
Please note: Products that have been opened, used, or damaged by the customer are not eligible for returns.
2. Return Process
Follow these steps to initiate a return:
- Kontakta oss: Email our support team at info@dvaping.com with your order details, proof of purchase, and images of the defective or damaged items.
- Approval: Once your request is reviewed, we will provide approval along with instructions for returning the items.
- Shipping the Return: Pack the products securely and send them to the address provided. Return shipping costs are typically covered by the customer unless otherwise agreed upon.
3. Refund Policy
Refunds are processed under the following conditions:
- Approved returns for defective or incorrect products.
- Refunds will be issued via the original payment method, including:
- PayPal
- Credit Card
- idealisk
- Bancontact
- SEPA banköverföring
Processing Time:
Refunds are typically processed within 2 business days after we receive and inspect the returned items.
4. Exchange Policy
In cases where a replacement is preferred over a refund:
- Approved returns can be exchanged for the correct product or a similar item of equal value.
- Exchanges are subject to product availability.
5. Important Notes
- Ej-returnerbara föremål: Opened, used, or damaged items caused by improper handling are not eligible for return or refund.
- Bulk Purchases: Refunds for large orders will be reviewed on a case-by-case basis to ensure compliance with our wholesale terms.
6. How Dvaping Ensures Quality
With over 9 years of experience in the disposable vape industry, we pride ourselves on offering premium products from top brands like Bang, RandM Tornado, Elf Box, and more. Each product undergoes quality checks to ensure customer satisfaction.
7. Customer Support
For further assistance with returns, refunds, or exchanges, our support team is always ready to help:
- E-post: info@dvaping.com
- Telefon:
- Help Center: Visit our FAQs for additional guidance.
Shop with Confidence at Dvaping
At Dvaping, we prioritize your satisfaction and aim to make every transaction as smooth as possible. With our clear Refund Policy, competitive pricing, and extensive selection of disposable vape brands, we are the trusted partner for retailers and distributors across Europe.
Experience worry-free wholesale shopping today!